International BPO Executive – US Process

truejob.co.in

Location: Sector 135
Experience: 1 to 5 Year's
Salary: 35,000 to 45,000
Job Type: Full time

Job Description

We are looking for an International BPO Executive to handle customer interactions for the US market. The candidate will be responsible for delivering excellent customer service, resolving queries, and maintaining high-quality standards in voice and/or non-voice processes.

 

Key Responsibilities

  • Handle inbound/outbound calls, emails, or chats from US-based customers

  • Provide accurate information and resolve customer issues efficiently

  • Maintain high customer satisfaction and service quality standards

  • Follow process guidelines, scripts, and company policies

  • Document customer interactions in CRM tools

  • Meet daily productivity, quality, and attendance targets

  • Escalate complex issues to supervisors when required

  • Upsell or cross-sell products/services (if applicable)

  • Maintain professionalism and proper call etiquette

Requirements

Required Skills & Qualifications

  • Excellent English communication skills (verbal & written)

  • Good listening and problem-solving skills

  • Basic computer knowledge (MS Office, CRM tools)

  • Ability to work in US shift (night shift)

  • Customer-focused attitude and positive personality

  • Freshers and experienced candidates both can apply

Preferred Qualifications

  • Prior experience in International BPO / US Process

  • Knowledge of customer service or sales processes

Who Can Apply

Both

Apply for this Job